Here are what a few of our many customers are saying about our products and services:
"Bay Area Community Resources, Inc. (BACR) is a multi-service not for profit agency serving youth and their families in the Bay Area for nearly thirty years. As such our insurance needs have changed and grown throughout this period.
Peter Schmale of Farallone Insurance has been our broker for nearly a decade. We have been consistently satisfied with the services provided. The quality of services has been demonstrated by timely resolution of issues and claims management. We trust that Peter provides sound advice and has our best interest at heart. He has repeatedly secured competitive rates and fought for us in situations where an advocate was needed.
Most recently he provided numerous hours of consultation in resolving a workers compensation rating dispute. He even went so far as to locate and pay for an independent consultant that guided us in this process. Fortunately through his leadership we were able to prevail saving BACR an estimated $200,000 annually.
In general, the most significant factor in doing business with Farallone Pacific Insurance Services is the positive nature of the relationship with Peter and his assistant Sindy. These are people who believe in the mission of BACR and value the work that we do."
Mary Jo Williams, Chief Operating Officer
"Thank you for presenting the Insurance & Risk Assessment workshop for us!
The session was enjoyable and informative and I appreciate that you took the time to answer all the questions.
Thank you for helping CVNL offer workshops of the highest caliber.
I have enjoyed working with you and I look forward to partnering with you again soon."
Christina Dragonetti, Center for Volunteer and Nonprofit Leadership of Marin
"Farallone Pacific Insurance Services is a true partner in our business. They understand what we do, anticipate/point out potential areas of concern, work with us to find solutions and most importantly, roll up their sleeves to participate in the solution. They are available and able to help us in finding the right resources to meet our needs, whatever they are. Their response time is generally immediate and no longer than 24 hours. Their actions show us they genuinely care about helping our non-profit constantly improve and be more effective toward fulfilling our mission.
Wynne Tang, Director of Finance, Tenderloin Housing Clinic, San Francisco
"Our associates at Farallone Pacific Insurance are much more than insurance providers, they are truly business partners. They take the time to get to know our school and its various nuisances, the financial risks we might have, and the idiosyncrasies that are associated with an environment including over 1,000 children ranging in ages from four to eighteen. After ensuring that they have built a solid foundation of understanding, they scour the marketplace to find vendors and products that can fulfill our needs in an efficient and cost-effective manner. Managing risk has always been a priority at Sacred Heart Schools, Atherton. Farallone Pacific Insurance has made it their priority too."
Susan A. Raffo, Chief Financial Officer Sacred Heart Schools, Atherton
"CCDC is in the process of 'raising the bar' in the delivery of professional property management. Upgrading our policies and procedures is an integral part of that process. Working with Dan has been a wonderful experience in incorporating safety policies and procedures into our every day practices. Not only has the risk management program put employee safety on the front burner of our organization; it has made us be more intentional in the way we work. Employee safety is critical to every organization from a personal to a financial level. As a result of our involvement with this program under Dan's leadership; CCDC has committed to making this program an ongoing part of what we do!"
Aleta Dwyer-Carpenter, Director of Property Management, Chinatown Community Development Center
"Dan, Glenda and the Farallone Pacific staff have done a great job for us. We have some unusual maritime exposures and programs, and they took the time to understand our operations and analyze our insurance needs. We have a more rational and balanced insurance program due to their efforts, and our costs have gone down as well. In addition, they have many contacts that can help non-profit organizations with medical insurance and 403(b) administration. I enthusiastically recommend Farallone Pacific Insurance Services to my non-profit colleagues."
Steve Langmaid, Chief Financial Officer, San Francisco Maritime National Park Association
"As a CEO new to this organization I was very impressed that Dan Costello arrived at my office the third day I was on the job to introduce himself and to share with me the services of Farallone Pacific Insurance Services. Before the end of the next day, Dan and two of team members met with mw to provide a complete briefing of our agency's coverage, to share on various issues, and to offer suggestions of how they could work with me to contain costs, minimize risk, and assure the very best service possible for The Jane Pomeroy Center. Since those first few days on the job I have called on the team from Farallone Pacific many times for advice and assistance on a variety of matters. Each time I have received prompt and professional service. Throughout my career in not for profit leadership I have always depended on my insurance provider to be one of my best friends and certainly at the top of my call list for those most challenging times we all face in this business. I have certainly found that with Farallone Pacific!"
Jeff Snyder, Former Executive Director, The Janet Pomeroy Center, San Francisco
"Dan, Glenda, and others at Farallone Pacific have done wonderful work for our organization for 11 years. In my three years as the lead contact I have found them to always be accessible, knowledgeable, and responsive to our needs. Their actions demonstrate that we are more than a client, but that Farallone is genuinely interested in our mission and our success in delivering it. From the website resources to phone and email communication, I feel that we are very well served by Farallone Pacific in regard to our risk management and insurance needs."
David Yacubian, Former Director of Risk Management, NatureBidge
"Insurance premiums are always a significant part of an organization's budget, therefore I consider my Insurance Broker one of my most important vendors. As the Director of Finance at YBCA my expertise is not insurance and I rely heavily on the staff at Farallone to provide me with the best information, rates, and service available in the industry. Dan and everyone else at Farallone are service oriented; a phone call or an e-mail is all it ever takes to get a question answered or problem solved. I endorse Farallone by continuing to give them our business. In my entire career as a CFO, I have never started at an organization and not fired the existing Insurance Broker due to lack of adequate service. My experience with Farallone has changed that. The staff consistently impresses me with their responsiveness to our needs and their knowledge of the industry. I have not even considered shopping for a new broker…a first for me!"
Roberta Brier, Director of Finance and Administration Yerba Buena Center for the Arts
"We have been Farallone Pacific (formerly Costello & Sons) insurance customers for over ten years and have been thoroughly pleased with their services and customer support. Their technicians go the extra mile and really get to know us as customers. They review our insurance lines every year for best prices. We couldn't be more pleased."
Gina Moreland, Executive Director, Habitot Children's Museum
"My experience with Farallone has been nothing but positive. I find their staff extremely responsive and personable and always willing to help. If I have a question I can count on our account representative to give me an answer the same day, and usually within the hour! She also goes out of her way to explain all our different insurances and always manages to get us the best fees. She is a gem! I feel so secure to know that our insurance needs are looked after by such a competent person and by such a good company. I would recommend them to anyone."
Anja Woltman, Executive Director, Family Service Agency
"For more than 15 years, LIFE ElderCare has been fortunate to have had first rate service from Farallone Pacific (formerly Costello & Sons). The support staff understands the needs of a non profit, efficiently offers counsel in a most timely fashion and are always responsive to our requests for information. They continue to provide quality input on our insurance needs and are diligent in efforts to keep our annual insurance rates at a reasonable cost."
Mary M. Anderson, Executive Director, LIFE ElderCare
"The staff at Farallone Pacific Insurance has made life at our agency so much simpler... explaining our different insurance options and always finding us the most cost effective solutions. As someone who isn't trained in this area yet who has found myself dealing with ever more complex insurance needs for a expanding nonprofit agency, I have come to rely on their services more and more every day. I don't know what I would do without them!
Mason Jeffreys, Dolores Street Community Services
"I want to let you know that we are very pleased with Farallone Pacific Insurance Services. Kim Smythe is our main contact and is very easy to get in touch with either by phone or email. She or someone else always gets back to us very quickly if I ever have to leave a message. This is very helpful and appreciated on our end. I never have to make three or four phone calls to get an answer to my questions. Another thing I like is they set up time to meet in person. They came out to our office so we could meet and later we met at another location. Many companies just want to do everything by email or over the phone. That is not the case with Farallone Pacific Insurance Services. By meeting face to face they were able to really look at our needs and adjust our insurance coverage to what works best for us and not the insurance companies. I would have no hesitation recommending Farallone Pacific Insurance Services. I have confidence that they will get the job done and anyone using them will be satisfied. Please contact me if you should have any questions about their services."
Jess Whipple, Business Manager, Western Association of Schools & Colleges
"I just wanted to let you know how much we appreciate Olivia Sykes, and the wonderful service she has provided us with. Not only is she professional and courteous; but she has gone out of her way to explain the ins and outs of the various documents that school districts require of us. Insurance jargon is like speaking a different language, and Olivia has spent time with me explaining most patiently what the different documents are. Not only that; her turn-around is like lightening! Just wanted to give you some feedback on how fortunate I believe you are to have her working for you, and to thank you for providing us with such a knowledgeable, efficient, and thorough agent.
Ally Sugar, Business Manager, Academic Tutoring
"I very much appreciate the service that Christine Tabarracci and Farallone Pacific Insurance Services have given our company. Every time we have requested services, it was delivered efficiently, immediately, and professionally. They were very helpful in any question or concern that I had."
Mei Mei Gao, Office Manager, Mission Hiring Hall
"When we found ourselves in sudden need of a comprehensive insurance policy - and fast - a non-profit partner of ours suggested we call Farallone Pacific. Peter and Susan went above and beyond to make sure we got exactly what we needed at the most affordable rates, and on our tight timeline. I'm so grateful for their help in getting through something I'm guessing few people look forward to dealing with in such an efficient and stress-free manner!"
Roni Krouzman, Founding Executive Director, Next Generation
"FPIS offers excellent service to non-profits, FPI really understands non-profit affordable housing development work and FPI takes the time to EXPLAIN Insurance jargon in terms that are understandable to the average consumer. You guys are the best!"
Justine Strebler, Director of Finance & Administration Bernal Heights Neighborhood Center
"Thank you for presenting the Simple Ways to Manage Volunteer Risk seminar on April 14th. The participants found the information useful and enjoyed the workshop. I look forward to working with you again."
Christina Dragonetti, Center for Volunteer and Nonprofit Leadership
